HDMI TO AUDIO CONVERTER MANUALS
Please make sure all items relating to the product are returned, including manuals and cables.Ĥ. When returning an item please obtain a ‘proof of postage’ receipt from the Courier. This confirms your original order and gives us the necessary details to authorise the product’s return.Ģ. Contact our Customer Services Team on 02476 369890 (or e-mail We will then send you an RMA number and returns form which needs to be completed and sent back with the returned item(s).ģ. (If the order has been unpacked) re-package it to ensure that it is being returned in its original condition. We ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:ġ. Please keep your order reference to hand.
Any returned goods sent back to ourselves due to a non-payment of import tax are NOT ELIGABLE for a refund on the shipping charge. You will be contacted by the courier once the order is dispatched to pay the fee.įailure to pay import tax when applicable will result in the order being shipped back to Audio Volt. This is a legal requirement and MUST be paid prior to delivery in order to receive your goods. The cost and rate will be dependant on the country and the order value. EU Import TaxĪny goods shipped outside of the UK, over a certain value will incur an import tax. On delivery you must inspect the goods carefully for damage as Audio Volt is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises Audio Volt of such within three working days from the date of delivery. Standard EU Shipping service £29.99 (Shipping to Republic of Ireland, France, Germany, Guernsey & Jersey - 3-5 days) Delivery Notes Orders placed over the weekend or Friday after cutoff will be processed and shipped the following Monday. We operate during office hours, Mon-Fri, 9am - 5pm, and are closed during the weekend. To guarantee Saturday Delivery, orders must ideally be placed before 2pm.
Any orders placed after this time are not guaranteed to be shipped the same day, and are more likely to be shipped the next working day. Orders must be placed before 3:30pm to guarantee same-day dispatch. (Please ensure you add a mobile number to your order for tracking) Cutoff Times Note: Next-day services are classed as working day (Mon-Fri) and do not include weekends.įor a UK mainland Saturday Delivery Service the rate is £19.99Īll delivery options will be available at the delivery stage in the checkout. If you need your item faster we also offer a Premium Delivery, Next Day Tracked service at a cost of £9.95.ĭo you require your item before 12 pm? We offer a Premium Delivery, Next Day Tracked, Pre 12 service at a cost of £14.99. Orders over £50.00 will be delivered FREE of charge via our Standard UK Delivery Service (2-3 days, UK Mainland).Īll orders below £50.00 will be sent at a rate of £3.99 per order (2-3 days, UK Mainland).
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